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Help Center/Tasker Support/Safety & Trust

Safety & Trust

How Taskers are checked, how to report problems and how disputes are settled.

How we check Taskers

  • Identity: every Tasker verifies their identity with Stripe when setting up payouts. Until that's done, clients can't find or book them.
  • Background checks: a Tasker uploads their criminal record extract from eesti.ee and Suts support reviews it. An approved check is valid for one year and shows a Background Checked badge. Lessons & Tutoring can only be offered with a valid check.
  • Reviews: clients rate every completed job, and Taskers who cancel close to the start rank lower in search.

Before the job

  • Check the task details (address, description, time) and agree on anything unclear in the chat.
  • Keep communication in the app so there's a clear record of what was agreed.
  • If the location or timing seems unsafe, ask for more information or cancel the task.

During the job

  • Trust your instincts: if a person or situation feels unsafe, leave and move somewhere safe.
  • Don't share sensitive personal information, such as your personal ID code or full bank account number.
  • If the work involves a hazard, agree on a safe approach before starting.

Reporting and blocking

  • In immediate danger, call 112 and leave the location.
  • In the chat you can report the other person (this opens a ticket for our support team) or block them, which stops messages and offers both ways.
  • For anything about a booking, choose Contact support in the task menu, or create a ticket under Profile > Support > New Ticket. Add photos or screenshots if you have them.

Disputes and refunds

If a job goes wrong (for example a no-show, poor work or a wrong charge), our support team can open a dispute. Both sides are told, and Suts decides whether to refund all, part or none of the payment. A refund goes back to the card used, with a credit note.

Frequently Asked Questions

Every active Tasker has their identity verified through Stripe before they can be booked, and clients rate every completed job. Taskers with a Background Checked badge have had their criminal record extract checked by Suts within the last year; it is required for Lessons & Tutoring.
If anyone is in danger, call 112 first. Then choose Contact support in the task menu, or report the person from the chat, so we can help.
No. Suts doesn't provide insurance for tasks, and Taskers may not have their own liability insurance. If something is damaged during a job, it is settled between the client and the Tasker; report it to support from the task menu and we'll help you both find a solution.