How to cancel an order and what to do if something goes wrong.
Order Management
Open the task, tap the menu in the top-right corner and choose Cancel task. Cancelling is free until 24 hours before the start and for 10 minutes after the Tasker accepts; after that it costs 1 hour of the Tasker's rate, which goes to the Tasker.
A booked time can't be changed in the app yet. Cancel the task (free until 24 hours before the start) and book the time that suits you.
The hold on your card is released and you can choose Find another tasker to book someone else for the same service.
Choose Contact support in the task menu. We'll look into it and refund you if the work didn't happen.
Other booking questions
Click the three dots top right corner in Task Summary to see possible actions & information.
No-shows & Issues
If there is a problem, contact our support by opening a ticket in Support > New Ticket.