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Delete your Suts account
You can delete your account in the app at any time. If you no longer have the app, ask us by e-mail and we will do it for you.
In the app
- Open Suts and go to Profile → Account Settings.
- Tap Delete Account and confirm.
- You are signed out, and the account can no longer be used.
Without the app
Write to info@suts.eu from the e-mail address on your account, or tell us the phone number you signed up with. We check that the account is yours, delete it within 30 days and let you know.
What is deleted
- Your name, phone number, e-mail address and profile photo
- Your saved addresses, your searches for taskers, and the door codes of your past jobs
- The photos you added to your profile, portfolio and tasks, and any background-check document
- Your saved cards (we delete you as a customer at our payment provider Stripe)
- Your tasker profile: you no longer appear in search, on the map or behind shared links
- Your open task posts and the offers you have not had answered yet
- Notifications to all your devices, and the link to your Apple or Google sign-in
What we keep, and why
- Your past bookings with their receipts and payment records, as accounting law requires (7 years)
- For taskers, the income and tax details we must report to the Estonian Tax and Customs Board (DAC7)
- Chat messages and photos of past bookings, as part of that booking's record
We keep these only for those purposes, and nobody else sees them. To have anything else removed, write to info@suts.eu.
Before you delete
- Finish or cancel your active bookings. An account with an active, disputed or unpaid booking can only be deleted once it is settled.
- Cancel Suts Pro in your App Store or Google Play settings: deleting the account doesn't stop the subscription.
- A tasker's payout account at Stripe stays, as Stripe requires; write to us to close it.